Happy Agents = Satisfied Customers: How to Improve Your Call Centre Turnover

By Caroline Thomson, HR Director Life as a call centre agent tends to come with an infamous reputation. Typically high-stress, low-paying and repetitive, this kind of customer experience work means it can be difficult for call centres to retain their staff.  With attrition rates of up to 50 per cent – a higher turnover rate […]

The post Happy Agents = Satisfied Customers: How to Improve Your Call Centre Turnover appeared first on Semafone.

from Happy Agents = Satisfied Customers: How to Improve Your Call Centre Turnover

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